Welcome to Amanda’s Maid Cleaning Services
Customer Guidelines
Your home. Your peace. Our care.
Welcome to Amanda’s Maid
We’re so glad you’re here!
At Amanda’s Maid, our mission is to make your home shine and your life lighter.
We provide professional cleaning services in Charlotte, NC, built on trust, consistency, and care. Every visit is handled by trained, insured cleaners who respect your space as if it were their own.
These guidelines were created to help you understand how our services work and what to expect, so your experience is always smooth and satisfying.
Have a question? Our friendly office team is here to help anytime.
Phone: (980) 317-8020
E-mail: [email protected]
About Amanda’s Maid
Amanda’s Maid is a professional residential and commercial cleaning company serving Charlotte and surrounding areas.
We believe a clean space isn’t just about appearance, it’s about comfort, balance, and well-being.
What we stand for
- Clarity and trust in every interaction.
- Proactive, trained, and insured professionals.
- Consistent, detailed cleaning. Every time.
- A genuine commitment to your satisfaction.
Services we offer
- Standard Cleaning
- Deep Cleaning
- Move In / Move Out Cleaning
- Office & Post-Construction Cleaning
Office Hours: Monday–Friday, 8:00 AM – 5:00 PM
Cleaning Hours: Monday–Friday, 8:00 AM – 5:00 PM
Cleaning Hours: Monday–Friday, 8:00 AM – 5:00 PM
Weekend appointments may be available upon request.
Arrival Window
For our first appointment of the day, our team arrives at the exact scheduled time.
For all other appointments, we schedule a one-hour arrival window to allow flexibility for traffic, weather, and other service variations.
For all other appointments, we schedule a one-hour arrival window to allow flexibility for traffic, weather, and other service variations.
If there’s ever a significant delay, we’ll notify you immediately.
Service Expectations
We want you to love every clean!
Here’s how to help us deliver the best results:
Here’s how to help us deliver the best results:
- Keep surfaces clear and tidy before we arrive.
- Avoid using rooms being cleaned (like kitchens or bathrooms).
- Let floors dry fully before walking on them.
- Secure delicate or sentimental items.
- Keep pets and children safely away from cleaning areas.
We follow the Amanda’s Maid Service Checklist for consistent, high-quality results.
If you have special requests, let us know before your cleaning day. We’ll personalize it for you.
Important Notice
If you have special requests, let us know before your cleaning day. We’ll personalize it for you.
Important Notice
If we arrive at your home and it’s not as described, for example, if the number of bedrooms or bathrooms is different, if the home is larger than stated, or if the condition requires a deeper cleaning than what was booked we will notify you right away.
We do not service hoarding situations, and we reserve the right to decline the job or adjust the price based on the actual condition of the home.
You will never be charged without prior notice.
Our team will always communicate any necessary changes, and you’ll have the option to approve or decline before we proceed.
Our team will always communicate any necessary changes, and you’ll have the option to approve or decline before we proceed.
Our priority is fairness and transparency, both for our clients and our team.
Rescheduling & Cancellation Policy
We understand that plans can change.
Please contact us at least 24 business hours before your scheduled cleaning to reschedule or cancel.
- Less than 24-hour notice: 50% of the service fee applies.
- No access upon arrival: 50% of the service fee applies.
- Emergencies: handled with empathy and flexibility.
This policy ensures fair scheduling and compensation for our team.
Access to the Home
Most clients provide a door code or key for convenience.
All access details are stored securely and used only by authorized cleaners.
All access details are stored securely and used only by authorized cleaners.
If we arrive and cannot enter due to lack of access, a 50% fee will apply.
Parking Policy
If your property does not have free parking available, any parking fees incurred by our team will be covered by the client.
The amount will be added to your final invoice.
The amount will be added to your final invoice.
Please ensure parking is available near the property to help our cleaners start on time.
Supplies & Equipment
We bring all professional cleaning products and equipment needed for your service, including vacuums, mops, and disinfectants.
We kindly ask clients to provide:
- Trash bags
- Paper towels
If you prefer we use your own products (for example, eco-friendly or scent-free), please let us know in advance.
Amanda’s Maid is not responsible for results or damage caused by client-provided products.
Amanda’s Maid is not responsible for results or damage caused by client-provided products.
Pets
We love pets!
To ensure a smooth cleaning experience:
To ensure a smooth cleaning experience:
- Secure pets during cleaning.
- Let us know if they’re anxious or reactive.
- Provide instructions if special care is needed.
We treat all pets with kindness and respect, they’re part of the family!
Physical & Safety Limits
For safety and health reasons, our cleaners:
- Don’t lift items over 20 lbs.
- Don’t climb higher than a two-step stool.
- Don’t move heavy furniture or appliances.
- Don’t clean hazardous materials, mold, or infestations.
We use extension tools for high surfaces when possible.
Payment Terms
Payment is due on the day of service.
You’ll receive an invoice by text or email with a secure online payment link.
You’ll receive an invoice by text or email with a secure online payment link.
We accept:
- Credit and debit cards
- ACH transfer (for recurring clients)
We don’t accept cash or personal checks.
Satisfaction Guarantee
Your satisfaction means everything to us.
If something wasn’t cleaned to your expectations, please contact us within 48 hours of your cleaning and include photos if possible.
For internal purposes and training, please send us pictures to support your claim.
For internal purposes and training, please send us pictures to support your claim.
We’ll gladly return to re-clean the specific areas, at no extra cost.
Requests made after this period are not eligible for re-cleaning, and full payment is required.
Privacy & Photos
To ensure quality, our team may take before-and-after photos of cleaned areas.
These photos are for internal quality control and will never include personal or identifying information.
With your permission, we may use select images for marketing purposes.
You can opt out at any time.
You can opt out at any time.
Communication & Feedback
We believe in open, honest communication.
If you ever have concerns or feedback, reach out to us, we’ll make it right.
If you ever have concerns or feedback, reach out to us, we’ll make it right.
How to report an issue:
- Contact us within 24 hours of your cleaning.
- Describe the situation briefly and send photos if needed.
- For internal purposes and training, please send us pictures to support your claim.
- We’ll schedule a follow-up or re-clean right away.
Your feedback helps us improve every day.
Unfair Solicitation Policy
We invest in hiring, training, and supporting our cleaning professionals.
To protect our team and clients, please do not hire Amanda’s Maid employees directly during or within 12 months of their employment.
Violating this policy results in a $5,000 placement fee.
All services are contracted through Amanda’s Maid LLC, not individual cleaners.
All services are contracted through Amanda’s Maid LLC, not individual cleaners.
Thank You for Choosing Us
Thank you for trusting Amanda’s Maid with your home or business.
We’re honored to bring clarity, comfort, and confidence to your space, every time we visit.
We’re honored to bring clarity, comfort, and confidence to your space, every time we visit.
